1. How can I change my item if it is faulty?
Please contact us within 7 days of delivery time, and we will endeavor ourselves to sort this out for you.
2. Return policy
If you are not satisfied with our product, you must contact us within a week. All items sent back to us must be in original condition i.e. not worn, altered or washed, with all tags attached.
If returning items for a refund: all returned items are subject to a 15% restocking fee. Shipping and handling charges are non-refundable.We do not cover the shipping cost of returns or exchanges, you will be responsible for the shipping and handling costs.
3. Our company delivered the wrong product (wrong size or item)
1) This incident rarely happened before, if it did, we are really sorry for such inconvenience. We hope you can understand. For avoiding the high shipping cost, we suggest you try to resell it or give it to someone else as a gift. To show our apology, we will send you a nice discount coupon as our compensation in your future order.
2) If you still prefer to return the items, please make sure that all items must be in original condition i.e. not worn, altered or washed, with all tags attached. You have not to pay return shipping fee for the exchanging right order package and 0 dollars as our restocking fee. Once we receive the return items, we will inspect it and refund to you as soon as possible.
4. Delivery right product
Due to the computer screen chromatism and the different of the photo shooting point, there are some differences between practical items and the pictures on our website. It is normal. We hope you can understand.
Usually all orders are processed and shipped within 7 working days.
When will my order ship?
Most order ship within 24 hours. After execute an order, we will send tracking number by e-mail, and providing inquiry addresses.
Can you ship to my country?
we can ship to your country.we can ship single item samples or large orders to more than 100 countries.
When will my order arrive?
This shipping method is the fastest available. Delivery times are between 3 - 5 days to all major destinations. Shipping costs vary with item, but all orders that use expedited shipping will receive a 36% discount on shipping costs.We also have Expedited options available for most items, which means your order will arrive 3 or 4 business days after it leaves the warehouse.
Easy 365-Day Returns
We're committed to your total satisfaction. If, for any reason, you're not completely happy with your purchase, you can get a full refund of the product price and any associated tax, within 365 business days of receipt of the item(s). To receive either a credit toward an exchange or a credit on your charge account, please note that all returns and exchanges must be in new, unused or unworn condition with the original tags and stickers attached. Items deemed worn, used, dirty or missing tags will be returned to purchaser at their expense and no refund will be issued. Women's swimwear is eligible for return only if the sanitary liner is place. Underwear, Customized and personalized items are not returnable. Since lost return shipments are the responsibility of the customer, be sure to obtain a tracking number from the courier for the return shipment.
All transactions are secured. The Sunglasses website is provided with an SSL encryption system to protect personal and payment data. We do not sell or ship any items ordered through the Site directly to anyone we know to be under the age of 18. We will not collect and personally identifiable information (e.g. name, address, telephone number and e-mail address), also referred to herein as "personal information", about you unless you provide it to us voluntarily.
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